Have a question about custom boxes?

Q. Can I place a custom order for my packaging?

A. Yes, of course! To request a quote, please email your logo, design ideas, desired measurements and order quantity to info@packaging-works.co.uk.

Q. Is the delivery cost included in the price of the custom boxes?

A. Yes, for all UK mainland destinations. There is a small extra charge for UK offshore deliveries. Overseas customers are asked to contact us for a quotation. Please see our delivery page for more information.

Q. Is VAT included in the price of my packaging?

A. Yes, VAT is included – there are no ‘hidden costs’ on our website.

Q. I want a different covering material and colour for the lid and the base of my box – can you help?

A. Yes we can. Please contact us and we will be delighted to talk you though the options for our packaging material. In general, as long as the covering materials you choose for your packaging are from the same manufacturer, you can mix and match as you please.

Q. I’d like to see a sample of my packaging – can I order one box on its own?

A. Yes you can. Simply email us with your requirements on info@packaging-works.co.uk. The cost of the sample box will be subtracted from your total order cost when you place the full order. You may prefer to order some samples of our packaging materials – these samples are completely free and you may order as many as you wish.

Q. Do you have any discount codes?

A. New customers can email us with their custom order and quote code YAY4BOXES to receive 10% off your first order of custom boxes!

Q. I would like a different colour (other than white) on the inside of my custom box – can you do this for me?

A. Yes we can. For an additional fee the inside of your box can be whatever colour you require. The cost quoted on our website is for a plain white interior. Please contact us to find out more and get a quote for a coloured interior.

Q. Do you offer storage facilities? I would like to order a large quantity of product boxes, but have them delivered to me in smaller batches. Can you offer this service?

A. Yes, we have substantial storage facilities and will be happy to store your boxes for you and deliver them in smaller batches when you need them – this means that you can order in bulk and benefit from reduced unit prices.

Q. Can you make bespoke boxes for ______? 

A. Yes – we can create boxes to fit just about any item!

Q. How long will it take from placing my order to receiving it?

A. We aim to deliver your custom boxes within 2 weeks of you placing your order.

Q. Is my box unique to me? Can anyone copy it?

A. If you create your own design then your box will be totally unique to you! Your packaging designs will be kept safely in your account which is accessible only by entering your email address and password, so if you keep your password safe your designs will be safe, too. If you are seriously worried that someone may try to steal your packaging design, you may want to copyright it. Visit www.copyright.co.uk for more information.

Q. What is the largest / smallest sized box I can create using the Box Designer tool?

  • Smallest square/oblong box: 1.3cm height x 3.4cm long x 3.4cm wide
  • Largest square/oblong box: 12.5cm height x 70cm long x 55cm wide
  • Smallest cylindrical box: 2cm height x 3.3cm in diameter
  • Largest cylindrical box: 14.5cm height x 18.5cm in diameter
  • Lid height for any box ranges from 1.2cm up to the height of the box.

Q. I need a box size that your Box Designer doesn’t cater for – can you help?

A. Yes! Please contact us with your requirements and we will be happy to help.

Q. What is the largest / smallest number of custom boxes I can order?

A. Using the Box Designer tool you can order up to 5,000 boxes – but if you need more than that please contact us and we’ll do our best to help. There is a minimum order number of 30 for square boxes and 500 for cylindrical boxes.

Q. I want to purchase a very large quantity of boxes – do I get an additional discount?

A. Yes! The larger the number of bespoke boxes you buy, the larger the discount you will be entitled to – why not contact us to see how much you could save!

Q. What are your boxes made of?

A. Our eco-friendly boxes are made from cardboard covered with high quality paper. All our papers and boards are from suppliers who source from sustainable, managed forests. The specifics are as follows:

Our cylindrical boxes are made from pulpboard which is:

  • Totally chlorine free
  • Recyclable

Our square/oblong boxes are made from:

  • Fibre source: 100% post-consumer recycled waste
  • Bleaching: The pulp in this product is not bleached
  • Board thickness: 2mm or 1.2mm
  • Disposal: This material can be disposed of by recycling, incineration for energy recovery or is biodegradable

Package overing materials:

  • Wood-free, acid-free, biodegradable and age-resistanT
  • ECF (Elemental Chlorine Free) fibre
  • Totally recyclable

Printing ink:

  • Vegetable

Q. I need a personalised box to contain and protect fragile items. Can you do this?

A. Yes – if your items are fragile you need a suitable insert to properly protect them. We supply a variety of different box inserts (cardboard, foam or polystyrene) which can be manufactured specifically to contain and protect your items. As a further safeguard you could consider the use of individual, corrugated outer packaging, which we also supply on a made-to-measure basis. Please contact us to discuss the various packaging options we can supply.

Q. Can you manufacture bespoke / exotic box shapes?

A. Yes we can. Let your imagination run wild! You may be surprised at the different shapes and styles of boxes that we can create; if you can imagine it we can probably manufacture it! Contact us and we will be very happy to discuss your requirements.

Q. Can you supply accessories, inserts and linings for my boxes?

A. Yes, please see our Packaging Accessories page for more information

Q. How will I be invoiced for my custom box order?

A. Goods are paid for prior to their dispatch (pro forma) and your invoice will be included with your delivery.

Q. What happens if I don’t like my boxes once I receive them? Do you accept returns?

A. Because all of our boxes are custom made to your specific requirements, orders cannot be returned unless they have been delivered damaged, have a manufacturing fault, are not built to specification or an incorrect item has been sent to you in error.

Q. Can you make food packaging?

A. We specialise in creating promotional presentation packaging for food items like chocolate, but don’t normally supply packaging with food safe barriers, grease liners, etc. in high volumes.

Q. I have a Purchase Order number. Where should I put it?

A. Please contact us with your order number and we will include it on your invoice.

Q. Do I have to purchase my boxes online or is there another way?

A. You can place your order via email or over the telephone if you prefer not to do it via our website. Simply call us on 0191 4870935 to discuss your requirements.

Q. What methods of payment do you accept?

A. For payments on our website or over the phone we can accept the following cards:

  • Visa Credit
  • Visa Debit
  • Mastercard Credit
  • Mastercard Debit
  • Visa Electron
  • Maestro
  • JCB

Our secure payment provider is WorldPay – owned by the Royal Bank of Scotland Group. WorldPay is one of the largest online secure payment providers in the world and is used by millions of people worldwide to purchase goods securely online. For more information about WorldPay please visit www.worldpay.co.uk

We can also accept payment by cheque or BACS – please note that your payment must clear before we commence production.

Q. Do you have any examples of custom boxes you’ve created for other products?

A. Yes we do – head over to our packaging inspiration page or browse through our blog.

Do you offer box design for mailing or postal boxes?

Yes, we would be happy to help with your custom requirements for custom made postal boxes. It’s best to contact us directly for bespoke mailing boxes on info@packaging-works.co.uk. You can also read our guide to choosing the right size box.

Can you print our company logo on our packaging and/or a custom design?

Yes, of course! You can preview what your logo looks like on a box using our box designer tool and for orders and bespoke designs, please email us on info@packaging-works.co.uk with your ideas.

Does your box designer tool work on mobile devices?

It does, but it’s a little bit clunky so it’s probably best to contact us directly for a custom quote that is more accurate. Email info@packaging-works.co.uk or leave your preferred contact info via LiveChat and we will be in touch!

Can I just order one box?

Unfortunately, we cannot provide a single custom box, but if you’d like a sample before placing a minimum order of 30 we can take the cost of that off of your final order.

Do you sell standard, plain boxes?

All of our packaging is custom made so there is no ‘standard’ packaging. We can create plain packaging in any size you’d desire or spice it up with your logo or a bespoke design!

Do you sell food packaging?

We sell promotional food packaging i.e. for bottles of champagne or wrapped chocolates. Packaging Works doesn’t usually stock food-safe materials but you can contact us to see if we’d be able to help.

Do you keep our box designers once we place an order?

We will keep your box designs securely but they will remain unique to you. Simply get in touch if you’d like to place a follow-up order!

Is it possible to emboss a section of a design on my custom box? And can you foil just a section of the packaging rather than the whole design?

Yes – we can use our materials to emboss or foil any aspect of your custom box.


Have any other questions about our custom packaging? Get in touch below! 

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